RETURN POLICY

We understand that you may need to return items for specific reasons, such as size, color, or preference. Our return policy for bags and leather goods allows you to return unused and in new condition products within 30 days of purchase for a refund.

Returns
Our return policy is valid for 30 days. If you do not return your item within this period, we will not be able to offer a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

• Customers are responsible for all return shipping costs unless the item received is damaged, incorrect, or defective.
• Shipping costs are non-refundable.

Special Circumstances Statement

We sell handcrafted leather goods, and there may be a 5-10% variation in leather color, fitting issues, differences in buttons from what is advertised, thread color differences, and some uneven cuts in the leather. We strive to minimize these variances, but human factors may lead to imperfections. We do not consider these issues as manufacturing defects and do not offer free returns for them.

Refunds (if applicable)

• After receiving and inspecting your return, we will send you an email to notify you that we have received the item. We will also inform you whether your refund has been approved or denied.
• If approved, we will process your refund and automatically credit your credit card or original payment method within a certain number of days.
• If a refund is issued when the goods have not been delivered, our shipping partner will request and call you to verify your identity, and you must cooperate. If the product is returned to us as a result, you will not receive a full refund, and shipping costs will be deducted from your total. Please coordinate with our shipping partner for smooth delivery.

Refunds Due to Delayed Delivery

• You will not be eligible for a refund due to any delivery delays caused by UPS, FedEx, or DHL service issues, as shipping can sometimes be beyond our control.
• Once a valid tracking number has been provided, any other shipping-related delivery delays will also not qualify for a full refund.
• We will not issue refunds for any other reasons related to delayed delivery.

Delayed or Missing Refunds (if applicable)

• If you haven’t received your refund yet, please first check your bank account again.
• Then contact your credit card company; it may take some time for the refund to officially post.
• Next, contact your bank. There is often some processing time before the refund is posted. If you have completed all the above steps but still haven’t received your refund, please contact us at support@victornest.com.

Shipping

• To initiate a return, please email support@victornest.com.
  You will be responsible for return shipping costs. Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Order Cancellations
Order cancellation requests will be accepted within 24 hours of placing the order or before shipping (whichever is sooner). Requests to cancel orders after this period cannot be guaranteed.

Customs/Taxes/Import Fees Leading to Returns/Refunds
Each government has its own regulations regarding taxes and fees imposed on exported or imported goods and services to raise funds and/or protect domestic businesses from foreign competition. We will not be able to refund your payment if customers in Germany, the UK, and Canada return items or refuse delivery due to taxes, duties, or import fees. You will be responsible for these costs.