FAQs

How can I contact Customer Service?
Online: Contact Us page

Email: support@victornest.com

Our customer service team is available Monday to Friday from 9:00 AM to 7:00 PM, and Saturday from 1:00 PM to 6:00 PM (Eastern Time, New York)

Customer Service is available to assist with all www.victornest.com online orders.

What methods of payment does VICTORNEST accept?
VISA
Mastercard
Maestro
JCB
American Express
Diners Club
Discover
PayPal
Apple Pay
Google Pay

What methods of payment does VICTORNEST NOT accept?
Gift Cards
Layaway plan
Personal checks

Which Currencies does VICTORNEST Accept?
Currently, we only accept
US dollar (USD)
Euro (EUR)
British Pound (GBP)
Canadian dollar (CAD)
New Zealand Dollar (NZD)
Norwegian Krone (NOK)
Swedish Krona (SEK)
Swiss Franc (CHF)
Australian dollar (AUD)

Is ordering from VICTORNEST secure?
Protecting your information is our priority!
With regard to overall security, we always use industry leading encryption technologies when transferring and receiving data exchanged with our site. The facilities that house our servers are physically secured to protect against the loss, misuse or alteration of all data and information collected.

How do I view the status of my order?
Guest checkouts may log on to our Order Status page using the Order Number and Shipping Zip Code. Registered users may sign in to their account and review their complete order history. Don’t have an account? Create one at My Account.

When will my order ship?
We strive to process and ship your order as quickly as possible. Orders are usually shipped within 1 to 3 business days. Second Day, Overnight, International Economy and International Priority orders must be placed by noon Western time for same day processing and shipping. Two-Day, Overnight, International Economy and International Priority orders placed after noon Eastern Time will be processed and shipped the next business day.
Business days are Monday through Friday, excluding U.S. federal holidays. All delivery schedules are best estimates and may be subject to change.

How will my order be shipped?
For delivery throughout the US, we use USPS, UPS, and DHL as our primary couriers. The estimated delivery for metropolitan areas in U.S. is 7-12 business days. Please note that the estimated delivery times are subject to delays and changes.

If you need your item(s) sooner, please select the expedited shipping option. Shipping times may vary, but rest assured that we’re working hard to get you your order taken care of as quickly as possible. All additional shipping costs are nonrefundable.

If you live in a remote area, your parcel may be forwarded to a local courier service. This will appear on your tracking form as a delivery event, and the order should be successfully delivered to you within 24 hours.

A product I recently purchased is now on sale. How can I get a price adjustment on my original order?
The prices of our products are determined at the time of purchase. Therefore, we do not offer price adjustments. Our product prices, descriptions, specifications and images are subject to change at any time without notice. If you have any questions or concerns about your recent order, please contact our Customer Service Department at support@victornest.com.

What if I change my mind and want a different color or size after my order is placed?
Once an order has been placed with VICTORNEST, we begin processing the order, but unfortunately, we are unable to make changes. Please contact our customer service department at support@victornest.com for assistance.

What if I change my mind and want to cancel my order after it has been placed?
Please contact us immediately after placing your order between 9:00 am and 6:00 PM Western Time and we will do our best to meet your requirements.
Our automated process fills orders very quickly, so there is a very short window of time to change or cancel your order.
NOTE: If you cancel an item purchased with a promotion or special deal, you may not be eligible to receive that promotion or discount again.

What if I am not pleased with my order? Can I return the purchase?
Sure you can! Please be sure to follow the guidelines of our Return Policy when returning an item.

How long does it take to process a return?

Pre-paid return packages are shipped by FedEx SmartPost, which can take 2-10 days depending on the originating address.
Once received at our online store, we normally take 2 to 3 business days to process your return. Funds will be returned to the order’s billing account after the issuing bank processes the return, often up to 3 business days. In all, please allow up to 2 weeks for the refund to appear on the billing account online, or up to 2 billing statements.
FedEx Prepaid SmartPost Shipping: 2 - 10 days
Returns Processing: 2 - 3 days
Bank Refund: 1 - 3 days

Can I ship to an address other than my own?
Yes! You can set different ship to and bill to addresses during checkout. Please verify the billing address matches the address affiliated with the major credit card you are using to make the purchase.
In addition, you can create an account on VICTORNEST.com and save your addresses for future use. Your account allows you to store the names and addresses of people to whom you frequently send gifts. It's easy to add, change or delete information from your list at any time. Please note: the information that you store in your address list is for your use only. VICTORNEST will not contact anyone listed unless we have a specific question about an order delivery.

What if I am not pleased with my selection? Can I return the purchase?
Yes! Returns must be made within the guidelines in our Returns Policy

Is there a cost associated with the return process?
Items may be returned to our online store using a pre-paid USPS label. A flat $7.50 shipping-fee is deducted from the refund when received via the pre-paid USPS label.

Returns apply to merchandise and associated tax only. Original shipping costs are not refunded. Any order level promotions are deducted from the return proportional to the subtotal of the product.

Will my order be taxed?
Taxes will be charged for customers who live in New York, Louisiana, and Washington. The calculation of sales tax is based on applicable state and local taxes.

For orders shipping to Canada, please note: we do not collect any form of taxes, duties or tariffs for any orders outside of the United States. It is the responsibility of the purchaser or receiver of the order to pay any taxes, duties or tariffs to the appropriate governmental or other authority.

Upon giving a gift to someone, can that person return it for something else?
Unfortunately we do not accept exchanges. The gift may be returned, since all gifts come with a gift receipt without pricing and return instructions on the packing slip. Refunds are credited to the original form of payment.

Can I view my records of my transactions with VICTORNEST?
By registering with us, you can check your order status online by signing in to My Account and reviewing your Order History. All of the details regarding past purchases will be conveniently saved for you. You can also check the status of an order placed with VICTORNEST by contacting our Customer Service at support@victornest.com

What do I do if my item arrives damaged?
At VICTORNEST Customer Satisfaction is our number one concern. Please contact our Customer Service at support@victornest.com and we will correct your order ASAP.

Do you offer gift wrapping?
We do not offer gift wrapping at this time.

Are there any limitations regarding promotion codes?
Multiple promotions may often be applied to a single order, while others are exclusive and incompatible with other discounts. Please check the specific promotion for any exclusions. In addition, some promotions may only be used once per account or email address. We reserve the right to cancel any order due to promotion abuse or technical issues.

The site automatically calculates the best discount for you when more than one incompatible discount is applied to your order. For example, if both 20% and 25% off apply but are incompatible with each other, you receive the higher 25% off discount.

Do you have a catalog?
No, we do not currently have a mailer catalog. Please subscribe to our emails to get the latest updates from our online store.

How do I update or correct my information and contact the site?
To update your registered account information, you may log in to the My Account section of the site. Once logged in, you may update, change, or delete any account information.

You may update your email subscription preferences or unsubscribe from our mailing list by visiting our Preference Center page.

If you have any questions, comments or concerns, please contact VICTORNEST customer service by sending an email to support@victornest.com

Last updated:December 2023