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We've compiled a list of our frequently asked questions. Chances are, the answer to your question can be found here.

CONTACT US

To check the status of your order, please log in to your account, click on your order, and view the shipping status and tracking details. If you checked out as a guest, you can check the status of your order by clicking "View Your Order" in your order confirmation or shipping confirmation email.

To initiate a return, please log into your account and find the returns link. If you paid as a guest and would like to return an item, please create an account using the email address on your order.

For further questions, please email us: support@victornest.com.

We typically respond within 24 hours of receiving an email inquiry. Our customer service team is available Monday to Friday from 9:00 AM to 7:00 PM, and Saturday from 1:00 PM to 6:00 PM (Eastern Time, New York)

Have a question or comment? Use the form below to send us a message or contact us by mail at:

Here are some frequently asked questions:

Can I Change the Shipping Address?

Once you place an order, our team works quickly to ship it out. After the order has been shipped, we are unable to change the delivery address or hold the shipment.

If you need to update your shipping address or request a package hold, please visit the carrier’s website to manage your delivery.

Can I Cancel or Modify My Order?

Once you place an order, our team works quickly to ship it out.
After the order has been shipped, we are unable to cancel or make any changes.

How Can I Track My Order?

Once your order has shipped, you will receive tracking information via SMS or email.

You can also track your order status here or use your tracking number to check your package on the global tracking site: https://www.17track.net/en.

What Is VICTORNEST Shipping Protection?

VICTORNEST Shipping Protection gives you peace of mind in case your package is damaged, stolen, or lost during transit. If you experience any issues, You can contact us here.

My Package Shows as Delivered, but I Haven’t Received It

Sometimes, carriers may mistakenly mark a package as delivered even if it hasn’t arrived yet. In such cases, please wait an additional 24 hours, as packages may be marked as delivered up to 2 hours before actual arrival.

If you still haven’t received your order after 24 hours, please contact us here to file a claim.

When Will My Order Ship?

Regardless of the shipping method selected at checkout, most orders ship within one business day after purchase. However, please allow up to 3 days for processing in case of unexpected delays.

During holiday sales and promotional events, our warehouse may take up to 3-5 business days to process and ship your order.

How Do I Request a Return or Exchange?

You can start your return or exchange request here: Return & Exchange Policy.